Grievance redressal.
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, PaiVidya provides the following mechanism to raise and resolve grievances.
Last updated June 2026
Operating entity
PaiVidya is operated by Pulsewright AI Solutions Private Limited (CIN U62091UW2026PTC253104, GSTIN 09AARCP0604P1ZV), Flat 317, Tower 3, Sector 1, Veridia 3, Wave City, Sahibabad, Ghaziabad, Uttar Pradesh – 201010.
Grievance Officer
Name: Mr. Sapan Sagar, Grievance Officer, PaiVidya (Pulsewright AI Solutions Private Limited).
Email: grievance@paividya.com
Address: Flat 317, Tower 3, Sector 1, Veridia 3, Wave City, Sahibabad, Ghaziabad, Uttar Pradesh – 201010.
The Grievance Officer handles complaints regarding content, conduct, transactions, and data-protection matters on the platform.
How to raise a grievance
Email grievance@paividya.com from your registered email address with a clear description of the issue, any relevant order or invoice number, and supporting screenshots or documents.
For payment or refund matters you may also write to billing@paividya.com; for general help, support@paividya.com.
Our commitment & timelines
We acknowledge every grievance within 48 hours of receipt.
We aim to resolve grievances within 30 days of receipt, in accordance with the IT Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Grievances concerning your personal data are handled under our Privacy Policy and the Digital Personal Data Protection Act, 2023; you may contact privacy@paividya.com for such requests.
Escalation
If you are not satisfied with the resolution, you may escalate to the company at support@paividya.com referencing your original grievance reference, and we will re-examine the matter.
Consumers also retain their rights under the Consumer Protection Act, 2019, including approaching the relevant consumer forum.
Questions? Reach our team.
Contact support